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The Real Deal

Store Return Policies

Didn't get exactly what you were hoping for this Christmas?  Don't worry, you'll be able to return it... right? 
 
You might think it's tacky to ask someone for a receipt for a gift they bought you but really it's the only way to ensure you get the full value of it back. 
 
Retailers don't give you a ton of time to make returns and many of them want the paper proof it was purchased in their store. 
 
The law says a store must have their return policy posted either right by the cash register or on the receipt *but* they can come up with whatever policy they want.  Meaning, if they only want to allow returns for 15 days, that's okay as long as they post it in their store, if they don't want to accept returns at all...again it's legal as long as they tell you about it upfront.  That's why it's important to know what to expect before you try and bring something back and end up frustrated.  
 
What have your experiences been with retailers after Christmas?  Do you find most times they'll fork over a refund? 
Published Monday, December 24, 2007 3:11 PM by Jennifer Lewke

Comments

 

rescue141x said:

Kohl's is always good with returns. Even if you don't have a receipt you will usually get a merchandise return credit to use in the store.
December 25, 2007 10:50 PM
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